Autohton.com Product Policy

Autohton.com is dedicated to promoting and selling authentic products from the Republic of Moldova and Romania, with the primary goal of connecting the diaspora with the traditions and authentic tastes of home. We are committed to offering our customers the highest quality products, carefully selected from trustworthy local producers.

1. Producer Selection

To ensure the authenticity and quality of the products available on our platform, we collaborate exclusively with local producers who meet the following criteria:

• Certifications and Accreditations: Producers must hold all necessary authorizations and certifications required by the laws of Moldova and Romania.
• Solid Reputation: We select partners with an impeccable reputation in their communities, recognized for the quality and authenticity of their products.
• Ethical and Sustainable Practices: We prioritize working with producers who adopt responsible production practices, respecting the environment and local communities.

2. Ensuring Product Quality

Product quality is essential to us. To maintain high standards, we implement the following measures:

• Periodic Evaluations: We conduct regular checks on products and production processes to ensure that quality standards are consistently met.
• Customer Feedback: We monitor and analyze customer reviews and suggestions to continuously improve our product selection and services.
• Traceability: We ensure transparency regarding the origin of products by providing detailed information about producers and manufacturing processes.

3. Product Diversity and Authenticity

We strive to offer a wide variety of products that reflect the cultural and traditional richness of Moldova and Romania:

• Food Products: From traditional cheeses, artisanal cured meats, and preserves to sweets prepared using authentic recipes.
• Beverages: Select wines, țuică, palincă, and other traditional beverages sourced from renowned local wineries and distilleries.
• Handicrafts and Artisanal Products: Handcrafted items, folk costumes, ceramics, and other products that showcase the craftsmanship of local artisans.

4. Our Responsibility and Limitations

While we make every effort to ensure the quality and authenticity of the products, it is important to mention:

• Producer Responsibility: Each producer is responsible for ensuring their products comply with quality and food safety standards. Autohton.com acts as an intermediary platform and cannot be held liable for any product non-compliance.
• Taste and Personal Preferences: Taste perceptions and individual preferences may vary. Although we collaborate with reputable producers, we cannot guarantee complete satisfaction in terms of taste for every customer.

5. Our Ongoing Commitment

We are constantly dedicated to enhancing the experience of our customers by:

• Expanding Our Network of Producers: We are continuously looking for new local partners who share our values and can add diversity and quality to our offerings.
• Transparency and Communication: We maintain open communication with our customers and partners, ensuring transparency in our processes and policies.
• Adaptability: We respond promptly to customer feedback and adapt our offerings to meet their needs and desires.